Returns & Exchanges at Mackey's
We want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. Simply follow our streamlined process to receive a full refund or exchange for a different product.
Initiate Your Request
Log into your Mackey's account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing